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Privacy Policy
RCK LockBox recognizes that, whether
you are an existing customer or are considering establishing a relationship
with us, you have certain expectations about how the information we collect
and retain about you and your business relationship with us might be used.
Furthermore, we appreciate the confidence you have bestowed upon us in
selecting us as your payment provider and therefore want to inform you
of the steps we are taking to demonstrate that we are worthy of your trust.
At RCK LockBox, access to customer
information is based on the sensitivity of the information and our employees'
or agents' need-to-know. Employees and agents are authorized to use available
customer information for authorized business purposes only. Each RCK
LockBox employee receives a code of conduct that details our requirements
for our employees when using customer information. Disregard of these
requirements may result in disciplinary action up to and including termination.
RCK LockBox is highly selective in
choosing unaffiliated business partners that assist us in the delivery
of our products and services to you. On occasion we may partner with unaffiliated
third parties to offer ancillary products and services that may be of
benefit to you. When we enter into this type of relationship, we require
these partners to adhere to strict standards regarding the security and
confidentiality of customer information.
You should also be aware that there may be
occasions where we are legally required to disclose information about
you, such as in response to a subpoena, to prevent fraud, or to comply
with a governmental agency or federal regulator.
In order for RCK LockBox to exceed
your expectations, we strive to maintain complete and accurate information
about you and your accounts. Should you ever believe that our records
contain inaccurate or incomplete information about you, we have established
processes for you to notify us. We will investigate your concerns and
correct any inaccuracies promptly.
At RCK LockBox, we know how important
personal privacy is to you. Because of our interest in protecting your
privacy we have adopted the following privacy principles, continuing our
commitment to you, our valued users:
1. Recognition of Your Expectation of Privacy. We recognize that
you expect privacy and security for your personal and financial affairs.
We understand the need to safeguard our sensitive information about you
that you have entrusted to us with the use of our services. We maintain
standards and procedures designed to prevent misuse of this information.
2. Our Collection, Retention, and Use of Information about You.
We collect, retain, and use information about you only where we reasonably
believe that it will help administer our business or provide products,
services, and other opportunities to you. We collect and retain information
about you only for specific business purposes. We use information to protect
and administer your records, accounts, and funds; to comply with certain
laws and regulations; to help us design or improve our products and services;
and to understand your needs so that we can provide you with quality products
and superior service.
3. Our Maintenance of Accurate Information. We have procedures
to help assure that your information is accurate, current, and complete
in accordance with commercial standards. We have implemented procedures
to maintain accurate, current, and complete information, including processes
to update information and remove old information.
4. Limiting Employee Access to Information. We have procedures
that limit employee access to personally identifiable information to those
employees with a business reason to know such information about you. We
educate our employees about the importance of confidentiality and customer
privacy through standard operating procedures, special training programs,
and our policies on ethics. We take appropriate disciplinary measures
to enforce employee privacy responsibilities.
5. Security Procedures to Protect Information. We maintain security
standards and procedures to help prevent unauthorized access to confidential
information about you. We update and test our technology to improve the
protection of our information about you and to assure the integrity of
our information.
6. Restrictions on Disclosing Information to Parties Outside Our Company.
We do not reveal specific information about your accounts or other personally
identifiable data to parties outside our company for their independent
use unless: (1) you request or authorize it; (2) the information is provided
to help complete a transaction initiated by you; (3) the information is
provided to a reputable credit bureau or similar information reporting
agency; or (4) the disclosure otherwise is lawfully permitted or required.
We do not provide account or personal information to companies for the
purpose of independent telemarketing, email marketing or direct mail marketing
of any products or services of those companies.
7. Maintaining Your Privacy in Business Relationships with Parties
Outside Our Company. Sometimes it is necessary to provide personally
identifiable information about you to a party outside our company, such
as to a vendor or service company that we hire to provide support or services
for one or more of our products. These vendors and service companies agree
to safeguard our confidential information about you and your products
and services with us and must abide by applicable law.
8. Disclosing Our Privacy Commitment to You. We want you to understand
our commitment to personal privacy and our use of information. This privacy
statement may change from time to time to better clarify our role in assuring
you and your personal information privacy.
If you have any questions regarding RCK
LockBox's privacy statement, please contact support@rcklockbox.com
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